21, July 2016
You are a bank’s customer and there has been a mistake in your transaction. You have to call your bank urgently to clarify matters. But you are placed in queue. The wait is long. The music is boring and monotonous. You are irritated. You feel like putting your phone down.
Now picture how great your experience might have been if you didn’t have to wait in queue whenever you called your bank. And all you have to do is just leave your name and number.
Managing waiting lines is an important aspect for businesses striving to build better customer experiences. And this is what we did for Kotak Mahindra Bank to improve their customers’ waiting experiences. We made the whole queuing experience a seamless part of their journey so that they don’t have to wait in queue to get the service they want.
If you are interested in knowing more about how we took Kotak’s overall customer experience to great heights, click below.