by Vimal Abraham

16, January 2018

B2B Technology Marketing banner
  • Customer Experience
  • Marketing
  • Technology

The first thing that comes to your mind when you think of B2B Marketing, is a lackluster world of data sheets, product brochures, and death by PowerPoint presentations.  While marketing is perceived as a glitzy profession, the average B2B marketer has remained an indigent stepsister of the B2C marketer. But, looking at the pace at […]

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by Vimal Abraham

11, January 2018

Four Critical CC KPI's - Banner
  • Contact Center
  • Customer Experience
  • Customer Service

Delivering an outstanding customer experience becomes critical to every organization and this responsibility comes down to the contact center. This customer experience revolution has changed the way contact centers are measured.

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by Vimal Abraham

28, November 2017

Contact Center Analytics banner
  • Analytics
  • Contact Center
  • Contact Center Analytics

Progressive enterprises are seeing contact center analytics as a strategic and experience-based driver of business growth than rather an enabler of customer service. Learn more about contact center analytics and how to get started.

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by Vimal Abraham

22, August 2017

Stevie-Award-Servion-Blog banner
  • Artificial Intelligence
  • Contact Center
  • Customer Experience

A few years ago, Warner Brothers released ‘Her’, an existential science-fiction movie about a man who develops a special relationship with Samantha – an artificial intelligence-enabled Operating System. As the story progresses, Samantha shows an incredible ability to learn and grow psychologically – and even discusses matters such as love, life, and death. Soon, the OS becomes his sole companion.

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by Vimal Abraham

28, March 2017

Customer Engagement Hub
  • Contact Center
  • Customer Experience
  • Customer Service

As is the case with many technology buzz words, Customer Engagement Hub (CEH) may appear to be more hype than reality. Is it just another jargon marketers use to differentiate themselves in a crowded customer experience market? Will it just remain a box of hollow promises or truly deliver value to the enterprise?

Moving beyond the hype, this blog post will attempt to explain the genuine need for a Customer Engagement Hub and what it means for enterprises today, tomorrow, and beyond 2017.

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