by Sheela Narashiman

8, February 2018

artificial-intelligence-vs-machine-learning
  • Artificial Intelligence
  • Technology

One of the biggest advancements in technology is the advent of Artificial Intelligence (AI) and Machine Learning (ML). Google, Amazon, Pinterest, Facebook, Instagram and the likes have popularized these two terms. But are they one and same? Is there any difference between the two? Often, they are used interchangeably and haphazardly. For many, the difference between them is still unclear.

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by Sheela Narashiman

25, January 2018

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  • Contact Center
  • Customer Service
  • Optimization

The key to a successful business is a stream of happy customers willing to repeatedly purchase your products or services. One of the ways to ensure that your customers are satisfied is to ensure that your contact center agents handle them well. According to the Employee Engagement Benchmark study 2017, conducted by the Temkin group, […]

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by Sheela Narashiman

18, January 2018

10 Factors to keep in mind before you automate
  • Artificial Intelligence
  • Robotic Process Automation
  • Technology

Service providers have been investing in automation for a long time but only recently automation has gained priority. According to Gartner Through 2021, cost savings from automation will range from 2% and 5% which will further the ongoing deployment of automation. However, don’t just focus on reducing labor costs while going in for automation. There are many more factors to consider before you automate.

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by Sheela Narashiman

26, December 2017

Web_Banner_Cloud-automation
  • Cloud
  • Optimization
  • Virtual Assistants

It is the age of the Probots, Knowbots, and Chatbots. Automation and Robotic Process Automation (RPA) are not new terminologies in today’s industry parlance. McKinsey & Company analysts, predict that automation technologies will have an economic impact between $5.2 trillion and $ 6.7 trillion by 2025. RPA replicates a number of human activities and covers […]

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by Sheela Narashiman

19, October 2017

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  • Contact Center
  • Customer Engagement Hub
  • Customer Experience

Looking back, you realize that an avalanche of technology change has just hit you in the face. Our lives are never going to be the same, neither tomorrow nor the day after. We are living in a truly transformative age. An age where colossal technology developments are taking place every moment. Look around and you will realize that you are in the midst of a hyper-accelerated transformation phase, in a world of instantaneous information and plethora of data.

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