by Servion

11, October 2017

Sameet
  • News
  • Uncategorized

Job experiences teach you many things beyond polishing your skill-sets. These learnings tend to be your guidelines for the coming times in personal and professional life. The ‘My First Job’ captures this essence from the industry leaders. Here is an account from Sameet Gupte, CEO, Servion Global Solutions: ‘My First Job’ was: I started my […]

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by Servion

10, October 2017

dive into CC technology
  • News

An in-house contact centre can give your organisation more control over how it deals with customers. Contact centres are a pivotal arena for customer interaction, where just one negative interaction has the potential to drive customers away. As a result, contact centres are under increasing pressure to deliver an enhanced customer experience and require an […]

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by Servion

21, September 2017

2V-Web_Banner_Market-and-Markets
  • News

SAN JOSE, CA, SEPTEMBER 2017 (PRWEB) SEPTEMBER 20, 2017 Servion Global Solutions (http://www.servion.com), a specialist in the Customer Experience Management (CEM) domain, today announced that MarketsandMarkets has named Servion as a Visionary Leader in its ‘Contact Center Analytics by Component – Global Forecast to 2022’ report published on July 2017. This report provides detailed insights into […]

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by Servion

15, September 2017

artificial-intelligence-e1469447567230
  • News

Banks that aren’t proactive in adopting the latest artificial intelligence (AI) technology for customer service risk losing those customers. That’s because many online-only banks and others are investing in automated assistants that improve customer interactions by predicting why customers are contacting the bank and resolving the issue quickly, according to Servion Global Solutions. “Our philosophy is that a […]

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by Servion

15, September 2017


by Servion

11, September 2017

Sameet
  • News

Servion Global Solutions, which works in the customer experience management (CEM) domain, aims to double its revenues from the present $100 million, in the next three years. It also plans to hire more people. “Close to 1,000 people are working in India, and in the last four months alone, we have hired 200 people. We […]

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by Servion

7, September 2017

Important Contact Center Metrics
  • Contact Center
  • Customer Experience
  • Customer Service

Organizations that care about delivering high-class customer experience and benefit from long-term profitable growth, should focus on tracking contact center metrics. This will help them understand how their contact center is performing, what needs to be done to improve its standards, how it can improve its employee performance, how to identify weaknesses prevalent in the system and set goals for both the individual and the organization.

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by Servion

6, September 2017

AI-in-sales-1280x720
  • News

Smart machines are already part of selling as algorithms aid salespeople to close a deal or follow up on a prospect If you are in sales, how confident are you that your job cannot be taken by a robot? Or, if not a robot exactly, then an algorithm powered by artifical intelligence (AI)? A seminal paper […]

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by Servion

22, August 2017

STEVIE_Li-Banner
  • News

Servion Global Solutions (www.servion.com), a specialist in the Customer Experience Management (CEM) domain, today announced that it was named the winner of a Silver Stevie Award in the 14th Annual International Business Awards today. Servion won in the Best New Product or Service of the year category for its Artificial Intelligence Enabled Virtual Assistant in […]

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by Servion

16, August 2017

BPO
  • News

his Independence Day, the Indian IT industry seeks independence for more open government collaboration with industry to empower the Digital India mission It took just 25 years for IT to become pervasive in India. The proliferation of mobile phones, reduction on duties for components, coupled with the Government of India’s Digital India and Make in […]

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