by Servion

22, August 2017

STEVIE_Li-Banner
  • News

Servion Global Solutions (www.servion.com), a specialist in the Customer Experience Management (CEM) domain, today announced that it was named the winner of a Silver Stevie Award in the 14th Annual International Business Awards today. Servion won in the Best New Product or Service of the year category for its Artificial Intelligence Enabled Virtual Assistant in […]

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by Servion

16, August 2017

BPO
  • News

his Independence Day, the Indian IT industry seeks independence for more open government collaboration with industry to empower the Digital India mission It took just 25 years for IT to become pervasive in India. The proliferation of mobile phones, reduction on duties for components, coupled with the Government of India’s Digital India and Make in […]

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by Servion

11, August 2017

Sriram Sampath
  • News

The customer experience sector is full of acronyms and vague descriptors, so much so that some have become quite confused with ‘customer journey analytics’. Here, we examine some of the myths surrounding customer journey analytics, highlighting why it is a vital part of an organisations customer experience management armoury. This is by no means an […]

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by Servion

9, August 2017

Ashish Koul
  • News

In recent years, technology has enabled a shift when it comes to the customer experience during a business transaction – no longer are businesses driving the relationship, it is the customer who is now in control. Businesses that fail to embrace new technologies will have even less control of the customer journey and will miss […]

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by Servion

8, August 2017

AI Chatbot
  • News

“Technology is a useful servant but a dangerous master,” said Norwegian Nobel Laureate Christian Lous Lange more than a century ago. As companies pin their hopes on chatbot and artificial intelligence (AI) technologies, the big question the world is facing today is whether these neural machines would turn out to be friends or foes of […]

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by Servion

2, August 2017

Web Banner CXchange
  • Customer Experience
  • Multichannel
  • Technology

Last evening, we were thrilled to host CXChange 2017 – Servion’s first-ever digital Customer Experience Summit for our clients, partners and peer communities. The pulse of CX was certainly reverberating in the heart of the “city of dreams”. A melting pot of C-Suite innovators were in attendance, ready to share their thoughts on the direction in which the future of customer experience is heading towards.

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by Servion

28, July 2017

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  • News

If you’re thinking it’s all a bit futuristic and far-fetched, think again – it’s already here. A quick trip down memory lane to the 1990s will help us see just how far customer services has changed. In the past, customers would have walked into a physical store for a real person to help solve their […]

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by Servion

27, June 2017

Banner - Calling all superheroes
  • Contact Center
  • Customer Experience
  • Omni Channel

Is it a bird? Is it a plane? No, it’s the superhero-themed Cisco Live 2017 off to great start! Day One of the leading IT and communications conference was chock-a-block with exciting announcements and interesting conversations. We certainly did not expect Tim Cook to show up and wow the crowd!

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by Servion

29, May 2017


by Servion

27, May 2017

nareshbanner
  • News

Servion Global Solutions Appoints Naresh Govindarajan as Global Head of Strategic Partnerships

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