by Servion

12, December 2017

smart virtual personal assistants
  • Artificial Intelligence
  • Technology
  • Virtual Assistants

According to comScore, mobiles comprise 69 percent of digital media time spent. As a highly personalized medium, mobile phones have become a critical touch point that customers carry and often engage with.

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by Servion

7, December 2017

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  • News

Giving customers a good experience should be at the heart of any business. So why are some of the world’s biggest organisations so bad at it? Nick Martindale investigates The debacle surrounding Ryanair’s cancelled flights on account of failing to plan its pilots’ working hours effectively is just the latest in a long list of […]

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by Servion

1, December 2017

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  • News

Servion Global Solutions (http://www.servion.com), a specialist in the Customer Experience Management (CEM) domain and NICE, a worldwide leading provider of software solutions that enable organizations to improve customer experience, today announced a global partnership that expands their long-standing relationship. The partnership allows Servion and NICE to offer collaborative solutions that leverage artificial intelligence, robotic automation, […]

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by Servion

27, November 2017

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  • News

On a broader level, Contact Center Analytics Software can be termed as an integrated pack of tools adopted by contact center segment of diverse businesses for effective operational performance. These analytical tools aid the contact center segment in tracking key performance indicators (KPIs) and drawing insights about business intelligence (BI). Some of the key reasons […]

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by Servion

27, November 2017

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  • News

Global Contact Center Analytics Software Market Research Report 2017 to 2022 provides a unique tool for evaluating the market, highlighting opportunities, and supporting strategic and tactical decision-making. This report recognizes that in this rapidly-evolving and competitive environment, up-to-date marketing information is essential to monitor performance and make critical decisions for growth and profitability. It provides information […]

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by Servion

24, November 2017

Interaction analtyics for banking industry
  • News

It has been over a decade since mobile phones moved from being simple voice and SMS devices that allowed us to always stay connected. Now, they have become smarter, bolder and more self-sufficient. According to comScore, mobiles comprise 69 percent of digital media time spent. As a highly personalized medium, mobile phones have become a […]

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by Servion

21, November 2017

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  • News

Servion, a specialist in the Customer Experience Management (CX) domain, has appointed David Raj as Chief HR Officer who will be responsible for Global HR across Servion & Acqueon. David will be a part of the Executive Officer Group and will be based out of Chennai. This addition to the leadership team is part of […]

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by Servion

20, November 2017

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  • News

New Delhi, Nov 19:   Customer experience management solutions provider Servion plans to ramp up its headcount in India with the addition of over 200 people in India on the back of strong growth in its business in the country. Servion, which has a significant chunk of its 1,500-strong workforce in India, has three centres in […]

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by Servion

20, November 2017

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  • News

Getting emotional about AI It’s a cruel, but persistent belief that call centre work is a repetitive and low-skilled occupation.  Call centres or, to give them the sector’s preferred description, contact centres have been the butt of a thousand jokes and anecdotes. Yet they employ many more thousands in what can be demanding and complex roles. […]

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by Servion

17, November 2017

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  • News

Ever since mobile messaging applications exploded onto the scene a few years ago, the hype around customer experience automation – using chatbots – has been gaining steady momentum. It has been garnering broader appeal, along with the growing reliance on digital conversations. Popular messaging platforms such as WhatsApp, Facebook Messenger, Kik, and WeChat have gone […]

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