by Servion

14, February 2018

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How can analytics, automation and artificial intelligence impact the customer experience in the machine era? Customer service has changed beyond recognition since the 1990’s. In the past, customers would have walked into a physical store for a real person to help solve their problem. But, we are now in the machine era – where we […]

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by Servion

2, February 2018

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Bangalore: Finance Minister Arun Jaitley’s Union Budget 2018 may have not met common men’s expectations, but certainly it offers new business opportunities for the IT and Electronics manufacturing sector. Continuing the momentum on the digital front, the Finance Minister made some significant announcements during his budget speech that is likely to boost the confidence of […]

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by Servion

16, January 2018

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India is gearing up for 5G or the next generation of wireless broadband technology, with the Government aiming for rollout in 2020. As one of the world’s largest markets for telecom services, the country is on the point of dramatic change in areas ranging from finance to agriculture. The Government of India (GoI) has formed […]

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by Servion

12, January 2018

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By definition, B2B content marketing is a strategic approach to create and promote material that is consistent, engaging and purposeful. Over time, the ultimate goal has been to drive customers to take actions that are profitable. While the goal will remain the same in 2018, the means of getting there will start to take quantum […]

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by Servion

12, January 2018

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Organisations in the telecoms, energy, and financial sectors need to do more to meet increasing customer expectations. This is the finding of customer experience specialist firm Servion, following enquiries it made to the UK Ombudsman Services Ltd and the Financial Ombudsman Service. Data from reports for 2017 found that in each sector, as industries become more commoditised, consumers expect […]

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