by Roshini Cherian

6, February 2018

healthcare patient experience
  • Customer Experience
  • Technology

Patient experience, now, has become an important factor and a matter of choice among hospitals for consumers to decide on their course of action. While steps to improve engagement can inherently help boost the value patients feel they are receiving, it is necessary for you to stay competitive. Therefore, plan the patient journey, leverage technology and encourage patients to access professional care when they need it.

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by Roshini Cherian

10, January 2018

What Makes Blockchain The Go-To Technology For CX-banner
  • Artificial Intelligence
  • Customer Experience
  • Technology

Planning a holiday is a laborious task. From booking flights and hotels, putting on paper the places to visit and activities to keep engaged, there’s a lot of time and effort that you put in to perfect the itinerary. Or you might be someone who lets a vendor or travel agent do your planning with […]

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by Roshini Cherian

1, November 2017

Krithika balancing act servion-banner
  • Balancing Act

Growing up, our days must have always been packed. From school to music lessons, tuitions, sports, and homework – our days were teeming with stuff to do. Unbeknownst, we struck a conscious balance between work and play. Of course, we had a lot of help from the adults!

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by Roshini Cherian

24, October 2017

Web_Banner_Fuel
  • Customer Engagement Hub
  • Customer Experience

As a forward-thinking organization, you must be going through a lot of disruption in the way you deliver customer experience. With the influx of new technologies, service ecosystems are taking quantum leaps. And customer expectations have skyrocketed to the moon. It’s all happening so fast that it is no easy feat to ensure proactive, contextual […]

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by Roshini Cherian

28, September 2017

Web_Banner_Wipeout
  • Uncategorized

Customers always want to be a part of the latest trends, rather than being called a paddlepuss. The same goes with enterprises too when they need to upgrade technology in order to service their customers better and stay ahead of competition. Throughout the four waves blog series, we have been talking about how technology in […]

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