by Renil Mohan

15, December 2017

CX RoundUp 56 Banner
  • Customer Experience
  • Mobile
  • Technology
  • Virtual Assistants

CX in the UK drops again, CX @ 140 characters, Can virtual assistants incubate human empathy, Rise in ransomware leading to more automation? and Iconic AIM shuts down. Scroll to read more

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by Renil Mohan

21, November 2017

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  • Customer Experience
  • Customer Service

Today, on November 21, as the world celebrates World Hello Day – we would like to highlight the importance of personalized communication, and how it is the key to setting standards, scaling expectations and driving long-lasting relationships.

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by Renil Mohan

8, November 2016

digital_cx
  • Analytics
  • Customer Experience
  • Customer Service

It was a bustling Friday evening in Mumbai with traffic buzzing everywhere. People were moving about with their busy lifestyles. After, in India, this was the city that reportedly had a sleeping problem. But it didn’t seem like a problem to me. In fact, it had just the kind of energy we were expecting for the joint event hosted by Servion and Cisco.

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by Renil Mohan

23, June 2016

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  • Customer Experience
  • Customer Journey

You may survive for a while but in the end, the customer always has the clear shot. Your brand promise turns into a KO just waiting to happen.

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