by Pramod Das

3, April 2018

skyrocket contact center performance on cloud
  • Analytics
  • Cloud
  • Contact Center
  • Customer Experience

Contact centers are the heart of a business’ customer service. Regardless of the size, they are the driving force of customer interactions. Over the years, the term ‘going cloud’ has become a significant buzzword in the market. Thus, many legacy and nascent contact centers have opened the doors to cloud contact center. But, to maintain […]

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