by Christy Bharath

3, January 2018

Resolutions Your Customers Will Not Make In 2018 - banner
  • Customer Experience

It’s that time of the year for brands, again. They must go through the 2018 New Year resolutions they came up with, as they raised a root beer toast at the office Christmas party. Changes, big and small, that can go a long way to keep their customers connected, loyal and happy. Eager to deliver great customer experience throughout the year, they may have forgotten to ask the gazillion-dollar question.

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by Christy Bharath

17, August 2017

Web_Banner_GoRobotGo
  • Artificial Intelligence

Process automation is the new frontier of proactive customer experience. The big kahuna of delivering rock-and-roll customer experience. Sure, the hype is real. Domains such as Retail, BFSI, and Telecom are incorporating virtual robots to perform definable, repeatable and rule-based tasks with greater accuracy and substantial cost savings.

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by Christy Bharath

20, July 2017

2V Web_Banner-banking on the future
  • Artificial Intelligence
  • Customer Service
  • Omni Channel
  • Robotic Process Automation
  • Technology

The rise of bots into the service ecosystem is enabling enterprises to reimagine the way they deliver customer experience. By now, you must have heard it through the grapevine, irrespective of which customer service industry you belong to.  While some still consider it to be a case of setting the cat among the pigeons in […]

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by Christy Bharath

20, June 2017

Robots vs Humans-banner
  • Artificial Intelligence
  • Technology
  • Virtual Assistants

I have a sneaky suspicion that some people might be confusing the rise of artificial intelligence in the job market with the story-line from the Terminator trilogy. It has been gaining a fair amount of notoriety as the ultimate job killer. And if you believe the soothsayers – you can assume it is all over, folks. Better learn how to grow your own fruits and vegetables. Or buy a lottery ticket. Perhaps, your only hope is that, at some point, Arnold Schwarzenegger drops in to save you from a bleak future.

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by Christy Bharath

27, April 2017

Zen and The Art of Proactive Customer Support - banner
  • Contact Center
  • Customer Experience

“Know what your customers want most and what your company does best. Focus on where those two meet.” As a reputable brand, all you want from your customers is for them to be happy. It even sounds endearing when you say it aloud. You want a big smile on the face of customers whenever they […]

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