by Christy Bharath

27, December 2016

resolution 2017
  • Contact Center
  • Customer Experience
  • Customer Journey

With every New Year arrives the urge to come up with resolutions that we vow to stand by. Pragmatic aspirations that are essential to creating moments of personal triumph. It is human nature, after all. Everyone is on a journey to constantly pursue a better life.

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by Christy Bharath

3, November 2016

  • Contact Center
  • Customer Service
  • Workforce Optimization

Call center agents, though, are the lifeblood of your business. The first and last line of defense of your brand – as far as many of your customers are concerned. Hence, it is crucial to take a prescriptive approach to handling agent retention. Losing a good agent is akin to losing a valued customer.

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