by Archana Sangili

23, June 2017

CX_ED-33-Blog
  • Artificial Intelligence
  • Customer Experience
  • Customer Journey
  • Optimization

Welcome to the 33rd edition of the CX Roundup. We eagerly bring to you the best of customer experience trends, news, and insights from around the world. This week, we talk about robotic process automation as a virtual agent of change in delivering exceptional CX

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by Archana Sangili

16, June 2017

CX ED-32-Blog
  • Analytics
  • Artificial Intelligence
  • Cloud
  • Customer Experience

Welcome to the 32nd edition of the CX Roundup. We eagerly bring to you the best of customer experience trends, news, and insights from around the world. This week, we talk about artificial intelligence, the power of cloud in the customer experience ecosystem, and the driving force of analytics to keep customers happy.   Artificial […]

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by Archana Sangili

9, June 2017

CX_ED-31-Blog
  • Artificial Intelligence
  • Cloud
  • Customer Experience
  • Customer Journey
  • Omni Channel

Welcome to the 31st edition of the CX Roundup. We are delighted with the support we are receiving for this curated blog post. This post brings the best of customer experience trends, news, and insights from around the world.

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by Archana Sangili

2, June 2017

CX_ED-30-Blog
  • Analytics
  • Artificial Intelligence
  • Virtual Assistants

The CX Roundup features a quick recap of customer experience ecosystem from last week. Artificial Intelligence, virtual assistants, and analytics news and trends are collected and presented in one place for your reading.

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by Archana Sangili

26, May 2017

CX_ED-29-Blog
  • Analytics
  • Artificial Intelligence
  • Customer Experience

We are happy to bring to you, yet another edition of the customer experience roundup. This CX roundup presents articles on technologies and trends that contributes to help improve customer experience.

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by Archana Sangili

19, May 2017

CX_ED-28-Blog
  • Artificial Intelligence
  • Cloud
  • Virtual Assistants

The biggest focus and investment areas for the majority of businesses, this year is – Customer Experience. New technologies are also contributing their share to enhance their CX strategy. Every week, we feature interesting articles from around the world on customer experience – news, trends, guides, and tips.

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by Archana Sangili

12, May 2017

CX_ED-27-Blog
  • Artificial Intelligence
  • Cloud
  • Customer Experience
  • Virtual Assistants

What’s in store for this week’s roundup on customer experience. A lot of interesting articles and a new category – conversational commerce.

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by Archana Sangili

5, May 2017

CX_ED-26-Blog
  • Customer Experience

Hello, I would like to start by saying a big thank you to all of you who read this CX Roundup every week. The readership and support are increasing every week, this only makes us want to curate much more exciting articles for you guys. This week at our office we are charged to see […]

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by Archana Sangili

3, May 2017

Human Touch in AI
  • Contact Center
  • Virtual Assistants

Millennials can recite brand names and take personal pride in flaunting them. For such walking and talking brand advocates, enterprises need to go the extra mile by lending a personal customer care through an actual human being.

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by Archana Sangili

28, April 2017

CX_ED-25-Blog
  • Contact Center
  • Customer Experience

The CX Roundup is a weekly edition of news from all things related to customer experience. It includes technology, trends, and tips.

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