by Archana Sangili

18, August 2017

CX-RoundUp-BlogBanners_41
  • Artificial Intelligence
  • Customer Journey Analytics
  • Robotic Process Automation

Welcome to the 41st edition of the CX Roundup.

In this blog post, we bring to you the best of customer experience news, trends, and insights around the world.

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by Archana Sangili

11, August 2017

CX-RoundUp-BlogBanners-40
  • Analytics
  • Artificial Intelligence
  • Customer Journey

Welcome to the 40th edition of the CX Roundup.
In this blog post, we bring to you the best of customer experience news, trends, and insights around the world.

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by Archana Sangili

4, August 2017

CX-RoundUp-BlogBanners-39
  • Analytics
  • Artificial Intelligence
  • Omni Channel

Welcome to the 39th edition of the CX Roundup. In this blog post, we bring to you the best of customer experience news, trends, and insights around the world.

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by Archana Sangili

28, July 2017

CX-RoundUp-BlogBanners-38
  • Analytics
  • Contact Center
  • Customer Experience

Welcome to the 38th edition of the CX Roundup. In this blog post, we bring to you the best of customer experience news, trends, and insights around the world.

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by Archana Sangili

21, July 2017

CX_ED-37-Blog
  • Artificial Intelligence
  • Cloud
  • Customer Experience
  • Technology

Welcome to the 37th edition of the CX Roundup. In this blog post, we bring to you the best of customer experience news, trends, and insights around the world.

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by Archana Sangili

18, July 2017

2V Web_Banner-Bye Bye Queues
  • Contact Center
  • Customer Service
  • Mobile

The phrase – “Wait on hold” has inadvertently caused brands across domains to lose customers. This is because the measures to cut the average hold time are difficult to install. Most customers try to be patient and wait in the queue. But data reveals that the hold time is proportional to the volume of calls abandoned. This can cause the brand’s reputation to plummet. Besides sending existing and potential customers in the direction of competitors.
That’s where Courtsey Call Back(CCB) can come to rescue. This feature can help to reduce call waiting time and improve customer experience.

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by Archana Sangili

14, July 2017

CX_ED-36-Blog
  • Artificial Intelligence
  • Customer Journey

Welcome to the 36th edition of the CX Roundup. In this blog post, we bring to you the best of customer experience news, trends and insights around the world.

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by Archana Sangili

7, July 2017

CX_ED-35-Blog
  • Artificial Intelligence
  • Conversational Commerce
  • Customer Journey
  • Robotic Process Automation

Welcome to the 35th edition of the CX Roundup. In this blog post, we bring to you the best of customer experience news, trends and insights around the world.

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by Archana Sangili

30, June 2017

CX_ED-34-Blog
  • Uncategorized

Welcome to this week’s edition of the customer experience roundup. This 34th edition of the CX Roundup brings to you the best of customer experience news, trends and insights around the world.

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by Archana Sangili

23, June 2017

CX_ED-33-Blog
  • Artificial Intelligence
  • Customer Experience
  • Customer Journey
  • Optimization

Welcome to the 33rd edition of the CX Roundup. We eagerly bring to you the best of customer experience trends, news, and insights from around the world. This week, we talk about robotic process automation as a virtual agent of change in delivering exceptional CX

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