by Archana Sangili

16, February 2018

CXRoundUp 64
  • Artificial Intelligence
  • Cloud
  • Customer Experience

Today, there are several ways to connect with customers. Yet, customers often complain about bad customer experiences. But how can enterprises provide a stellar customer experience across channels. It’s simple, listen to your customers.

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by Archana Sangili

13, February 2018

Cloud Contact Center Security
  • Cloud
  • Contact Center

The market for Cloud-based applications and services are expanding. With it grows the adoption of Cloud Contact Centers. Major companies are forsaking the old legacy system that they have in-house and willing to migrate to the Cloud. Their preference for Cloud includes Contact-Center-as-a-Service (CCaaS) and hosted Contact Center services. This also brings the concern of of improving Cloud Contact Center Security.

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by Archana Sangili

9, February 2018

CX RoundUp 63
  • Customer Experience
  • Technology

Positive Feedback A good brand builds its customer loyalty by listening to its customers. Getting customer inputs and suggestions can be crucial as it can help improve business units. Incorporating a good customer feedback process can reaffirm the customer-first approach and improve overall customer experience. Emotional Connection In the future, customer interaction will be all […]

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by Archana Sangili

2, February 2018

CXRoundUp-62-banner
  • Analytics
  • Customer Experience
  • Technology

Customer experience dashboards provide 360 degree view of customer interaction and lifecycle to agents, assisting in quick customer issue resolution. Customer trends, metrics and analytical data can also be presented on the screen for evaluation.

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by Archana Sangili

1, February 2018

Millennials travel customer experience
  • Customer Experience
  • Customer Service
  • Omni Channel

According to a recent survey, 47% of young people aged 18-34 would rather spend their money on traveling than buying a house. For Millennials, they want their travel experience to be perfect. They want the travel companies to understand that their hard-earned vacation cannot go wrong. Here is how travel companies can do to create a memorable travel experience for Millennials.

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