Servion has developed its expertise across the range of Avaya enterprise and contact center technologies. With an army of Avaya certified engineers spread globally, we have capabilities to plan, design and support your customer service requirements.

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  • Customer experience management

    • Avaya Aura Experience Portal
    • Proactive Outreach Manager
    • Avaya Interaction Centre
    • Avaya Aura Contact Centre
    • Intelligent Customer Routing
    • Call Back Assist
  • Unified communication

    • Avaya Aura Suite
    • Engagement Development Platform
    • Avaya Messaging Service
    • Avaya IP Office
    • Scopia Suite
  • Performance management

    • Call Management System
    • Avaya IQ
    • Avaya WFO / WFM and Avaya WFOS
    • eLearning
    • eCoaching
    • Speech Analytics
  • Customized solutions

    • Self-service application development
    • PCS Custom Applications
    • AES Connectors to Salesforce, Siebel, SAP
    • Mobile Connectors
    • Unified Agent Desktop
  • Technology support

    • Enterprise Architecture
    • Application Design
    • Custom Development
    • Analytic Solutions
    • Workforce Optimization
    • Day 2 Support and Managed Services
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