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Why Servion
- More than a decade of service and experience in designing and implementing self service solution across the globe (25 countries / 5 continents) which handles close to 12 million calls per day
- Enriched domain knowledge in consulting, design, development, implementation and supporting solutions across financial, telecom, travel, hospitality, logistics and manufacturing industries
- More than 6 years of average experience
- A well laid out SDLC methodology to ensure highest quality product delivery at the shortest time and value for money
- Ability to design and deliver platform agnostic solutions, which are truly scalable and portable across self service platforms thus ensuring lower TCO and higher ROI
- In-house expertise on all leading self service platforms and CTI technology. Best-of-breed partnerships / alliance with all leading hardware and software vendors
- Expertise to integrate with any middleware and back-end systems to mine caller information available within organisation and automate most of the monotonous activities normally handled by humans
- Expertise to integrate with all market leader CRM and CTI infrastructure to provide unmatched caller experience across channels
- State-of-the-art lab infrastructure to prototype, test and simulate customer environments
- Excellent 24X7 support service
- Performance optimizing services like Consulting, Behavioral analysis, Tuning etc. are on offer from the Servion stable
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