Customer Interaction Management solutions for optimizing contact

Engagement model

This constitutes the SDLC of a typical enterprise project in Servion.

Standards based approach

Servion ensures that all applications are completely standard based and adheres to industry standards for application development to ensure interpretability across platforms and avoid any technology obsolescence.

VoiceXML	Standard for IVRS application development
SSML	Standards for text to speech implementation
CCXML	Standard for call control programming language
SRGS	Standards for building speech and DTMF recognition grammars
SISR	Standards for semantic interpretation of caller input
MRCP	Standard to interface with media resources like ASR / TTS
Web Services	XML based interface with host
JDBC	Standard for data base connectivity
J2EE	Platform independent application