Servion has garnered extensive experience in designing, developing, testing, productizing and delivering to the market, applications on top of Cisco UCCE in a short amount of time. We ensure that our implementation takes into consideration network performance, security and reliability. Our expertise in integration of voice communications with business processes and software-driven, customer-facing business tools such as CRM would make us an automatic choice for customers looking at a one stop shop for their Customer Interaction Management solutions.

The three important components of converged business communication are CRM Solution, Unified Communication and converged IP telephony. It is important to have a CRM solution to facilitate structured and consistent interactions between the company and the customer. This gives the end customer integrated inbound and outbound interaction applications and Web Contact Center capabilities. Servion has the capability to integrate with any Cisco certified third party CRMs (Siebel).

Servion is one of the few Cisco partners who have successfully installed and are managing large Cisco outbound solutions in BPOs. We have designed and delivered the largest CVP installation in the world and continue to maintain it in a managed services mode. We have the unique capability to write applications on top of the Cisco infrastructure to help productize solutions for different verticals. Servion has successfully installed Cisco’s video IVR feature and has demonstrated it successfully.