Servion clearly understands the Enterprise Telephony market and the rapid adoption of pure IP, IP enabled PBXs and the migration of TDM systems. Servion offers a comprehensive set of services for enterprises that want to reduce costs, optimize revenue per customer contact, and increase overall customer satisfaction in Contact Centre environments. The Unified Contact Centre solution from Servion includes assessment of existing Contact Centre operations, migration planning, and implementation of the Cisco Unified Contact Centre (UCCE) platform.

To address the fast-growing market, Servion has formed a worldwide team to deliver design and implementation services for Cisco UCCE software. The contact centre services include customer relationship strategic planning, contact centre assessment, migration planning, network planning and deployment, training, and systems management. The contact centre solution combines world-class customer relationship management transformation services with Cisco's leading intelligent networking technology to deliver the next generation of e-business enabled contact centers.

Servion has built its resource pool of close to 75 Cisco certified professionals to offer a portfolio of professional services to the Cisco partner eco-system such as:

• IP telephony
• Unified Contact Center Express / Enterprise / Hosted implementation
• UCCE solution design and third party application integration
• CTI and CVP (Customer Voice Portal) development and customization
• Remote support for IP telephony / UCCE solutions

The applications that Servion has developed on top of the Cisco infrastructure have been elaborated in the Self service and CCA practices.

Servion provides Day 2 support for Cisco implementations on Unified Communications. The deliverables as part of this have been elaborated in the Managed services section.