Contact Center Applications (CCA) practice offers the following services:

1. Build agent productivity enhancement applications by integrating with various Computer Telephony solutions such as CT Connect, Cisco CTI OS, Aspect CMI, TSAPI, etc.
2. Product implementation in the CIM space
1. Partner products
2. Acqueon products
3. Developing best-of-breed reporting applications capable of handling large volumes of data
4. Developing gateway / middleware interface applications for SMS, FAX, MQ, SMTP, etc.
5. Building host interface connectors for ISO 8583, Finnacle, Oracle, Clarify, etc.