K. Balakrishnan
Managing Director and Chief Executive Officer
Balakrishnan Kavikkal (Bala) founded Servion along with four other partners in 1995 to provide strategic consulting, Systems Integration, and professional services and to build multimedia products for the Contact Center industry. Bala brings with him 18 years of experience in the telecom and IT industries.
CAREER INFORMATION
2004 onwards
Managing Director and Chief Executive Officer, Servion Global Solutions Limited2001-2004
President, Servion Global Solutions Inc.1996-2001
Promoter Director, Sales and Marketing, Servion Global Solutions Limited1992-1996
Head of Sales, Motorola Max India1986-1992
OEM Operations Manager, TVS Electronics Limited
KEY INITIATIVES AND STRENGTHS
Balakrishnan Kavikkal (Bala) founded Servion along with four other partners in 1995 to provide strategic consulting, Systems Integration, and professional services and to build multimedia products for the Contact Center industry. Bala brings with him 18 years of experience in the telecom and IT industries.
His strengths in marketing helped him set up full-fledged major account and channel management programs for Motorola as the Head of Sales.
Prior to his current position as Managing Director and Chief Executive Officer of Servion, Bala was President of the North American operations. He was instrumental in setting up the Sales and Delivery infrastructure in the US leading to aggressive sales growth even as the US economy underwent a downturn. Under his leadership, the US operation has grown 100% every year.
Bala's ability to build global sales networks has helped setting up operations and partners for Servion across Asia Pacific, Europe, and the USA. Bala has been the driving force in leading Servion's sales and marketing efforts worldwide in the IVR, CTI, and Call Center domains, making available best-of-class solutions since 1996.
