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Shriram Srivatsa Rajamani
Senior Vice President,
Global Delivery Organization and Product Engineering Division
| CAREER INFORMATION |
| 2005-onwards |
Sr. Vice President – Global Delivery Organization & Product Engineering Division, Servion Global Solutions |
| 2003-2005 |
Vice President, Project Delivery & Customer Support, Servion Global Solutions, Europe & North America |
| 2002-2003 |
Vice President, Project Delivery & Customer Support, Servion Global Solutions, India |
| 1999-2002 |
General Manager, Project Delivery & Customer Support, Servion Global Solutions, India |
| 1993-1999 |
Senior Manager – IT and Systems, Indian Hotels Co. Ltd, India |
| 1988-1993 |
Manager – IT and Systems, Oriental Hotels Co. Ltd, India |
| 1981-1988 |
Manager – Systems, Taj Maldives Pvt. Ltd., Republic of Maldives |
KEY INITIATIVES AND STRENGTHS
Shriram has over 25 years of experience in the field of Information Technology management, system design, custom application development & delivery and customer support. He was part of the core team which implemented information systems across Taj Group of Hotels. Shriram by working with various user departments, defined requirements, was responsible for hardware & software selection, supervision of software development and deployment, and put in place 24x7 support for all systems. Between the years 1998 and 1999 all Taj Group Hotels were fully computerized and all of them migrated from manual or mechanical systems to latest computer systems.
After joining Servion in 1999, Shriram was instrumental in building the project delivery and customer support team from an initial team size of 30 to the current team size of 250 well qualified software engineers, team leads, project managers and delivery managers. During the year 2003, Servion was assessed at CMM Level 4 by KPMG, this was a result of more than 2 years of defining & implementing systems and process at all levels of the delivery and support organization.
Shriram has put in place annual technology absorption plans which allow the delivery team to quickly absorb latest software products knowledge and deliver projects to meet customer business objectives. He also put in place a customer support team and well-defined process which provides 24x7 support for over 1000 installations in over 40 countries. His organization has a blend of experienced contact center professionals and is organized as practices – covering all facets of customer interaction.
Suffice to say that Shriram blends his keen commercial skills with the ability to mentor, coach and lead a diverse set of software professionals for contact optimization augurs very well for the company, its employees and customers alike.
He holds a bachelor's degree in Commerce and has completed the Chartered Accountancy program with The Institute of Chartered Accountants of India (http://icai.org/).
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